Quick answer: Cloud2Y announces maintenance that may affect your services in advance where possible — by email and/or Client Area announcements — with the expected window and impact. Emergency work that cannot wait is communicated as soon as practical. Keep your account email current so notifications actually reach you.
Overview
Networks and data centres need periodic work: firmware upgrades on Cisco gear, capacity additions, power maintenance, migrations. Most of it is invisible thanks to redundancy; some of it needs brief windows that can touch connectivity. The notification policy exists so you can plan around those windows instead of being surprised by them.
Before you start
- Verify your contact email in the Client Area — notifications are only useful if read.
- Identify which location your services live in (Kyiv DC2, Lviv DC3, Amsterdam, Singapore) so you can match announcements to impact.
- If you run business-critical workloads, subscribe your monitoring to catch windows independently.
Step-by-step guide
What a maintenance notification tells you and what to do with it:
- Scope: which location/network segment is affected — check whether your servers are in it.
- Window: start time and expected duration (times are announced with a timezone — convert carefully).
- Expected impact: from "no visible impact" to short connectivity interruptions.
- Your action: avoid deployments and heavy jobs inside the window; warn your own users if impact is expected.
- After the window: verify your services; report anything still broken via ticket.
Common issues
- Notifications in spam: whitelist Cloud2Y sender addresses; missed windows read like outages.
- Assumed exact minutes: windows are estimates — work can complete early or occasionally overrun.
- Confusing planned with incident: during an announced window, wait for it to close before troubleshooting your stack.
When to contact support
Open a ticket if your service misbehaves after the announced window ends, if you need details about scope for planning, or if you believe you were affected by work you never got notified about (so contact data can be fixed).
Frequently asked questions
How will I know about upcoming maintenance?
Announcements go to your account email and/or the Client Area, stating scope, window and expected impact. Keeping your contact email current is what makes the system work for you.
Does maintenance affect all Cloud2Y locations at once?
No. Work is scoped per location or network segment - Kyiv DC2, Lviv DC3, Amsterdam or Singapore - so check the announcement scope against where your services actually run.
What if my service is still broken after the maintenance window?
Open a ticket referencing the announcement, with symptoms and times. Post-window issues are treated as incidents, not as part of the planned work.
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