Quick answer: Cloud2Y processes the personal data needed to provide hosting — account details, billing records, support communication and technical logs — and does not sell customer data. Content on your server is yours: it is not inspected in normal operation, and is looked at only where the law or verified abuse handling requires it. The authoritative text is the privacy policy / Terms of Service.
Overview
Two data layers exist and are treated differently. Account data (name, email, invoices, tickets) is what Cloud2Y needs to run the relationship. Hosted data — everything inside your VPS or dedicated server — is under your control; on unmanaged services staff have no routine access into your OS. For data your projects collect from THEIR users, you are the controller and carry the legal duties.
Before you start
- Use accurate account data — it is what identity verification relies on when you need account recovery.
- Know where your data physically lives: you choose the location at order (Kyiv, Lviv, Amsterdam, Singapore).
- If you host other people's personal data, read the GDPR-related questions article too.
Step-by-step guide
The practical privacy picture:
- What is collected: registration details, billing/payment records, support tickets, and technical/network logs necessary for operations and abuse prevention.
- Why: providing the service, invoicing, support, security and legal compliance — not advertising resale.
- Hosted content: not accessed in normal operation; verified abuse cases and lawful orders are the exceptions, handled per policy.
- Your data rights: request a copy, correction or deletion of your account data via ticket — deletion is bounded by legal retention duties (e.g. invoices).
- Your duties: secure your server and your applications; a breach inside your OS is inside your responsibility zone.
Common issues
- "Can staff read my files?": not in normal operation on unmanaged services — access requires your cooperation (rescue/support) or formal legal grounds.
- Account email hygiene: a hijacked mailbox is the easiest route to account takeover — use a secured mailbox and strong Client Area credentials.
- Deletion requests vs invoices: billing records have statutory retention; deletion applies to what the law allows.
When to contact support
Use a ticket for privacy questions, data export/correction/deletion requests, or the current authoritative privacy policy text for your compliance documentation.
Frequently asked questions
Does Cloud2Y staff look inside my server?
Not in normal operation on unmanaged services. Access into your OS happens with your cooperation during support, or in exceptional cases required by verified abuse handling or law.
What personal data does Cloud2Y keep about me?
Account and contact details, billing and payment records, support communication and operational logs - the data needed to provide and secure the service, not material for resale.
Can I request deletion of my personal data?
Yes, via support ticket. Deletion is honoured within legal limits: records with statutory retention duties, such as invoices, must be kept for the legally required period.
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