Quick answer: White-label cooperation means your clients see your brand while the infrastructure runs on Cloud2Y: you own the client relationship and billing, order servers under your account, and present them as your own platform. Technical elements that support this — custom reverse DNS (PTR) on server IPs, your own hostnames and nameserver branding on your side — are available; commercial white-label terms are agreed via ticket.
Overview
Reselling on Cloud2Y does not require a formal "reseller panel": you simply keep the services in your account and charge your clients however you like. What makes it feel white-label is the detail work — servers named under your domain, PTR records pointing to your brand, panels served from your hostnames — plus commercial terms that leave room for your margin. None of your clients ever needs to interact with Cloud2Y directly.
Before you start
- Your own domain for server hostnames and (optionally) branded nameservers on your DNS provider.
- A billing tool on your side (your own WHMCS, invoicing app or contracts) — Cloud2Y invoices you, you invoice your clients.
- A volume estimate for custom pricing — margin is the point of white-label.
Step-by-step guide
- Agree white-label terms and pricing in a pre-sales ticket.
- Order servers under your agency account and set hostnames under your domain.
- Set reverse DNS (PTR) for each server IP to your branded hostname — via the Client Area service page or a ticket.
- Serve control panels and services from your hostnames with your own SSL certificates.
- Handle first-line client support yourself; escalate infrastructure issues to Cloud2Y via ticket.
Common issues
- Client asks who owns the datacenter: be ready with a truthful answer that fits your positioning — "our infrastructure partner" works well.
- Support boundaries blur: you own client communication; Cloud2Y supports you, not your clients — plan first-line support capacity.
- PTR left at defaults leaks the underlying provider in mail headers and traceroutes — set branded PTR early.
When to contact support
Discuss white-label terms, bulk PTR changes, custom configurations or anything your reselling setup needs via your partnership ticket.
Frequently asked questions
Will my clients see the Cloud2Y brand?
Not if you set it up properly: services stay in your account, hostnames and reverse DNS (PTR) use your domain, and billing goes through your own invoicing — clients interact only with you.
Do I need a special reseller panel to white-label?
No. You order services under your account and manage them normally; white-labeling is achieved with branded hostnames, PTR records, your SSL certificates and your own billing layer.
Who supports my clients in a white-label setup?
You provide first-line support under your brand, and Cloud2Y supports you for infrastructure issues via ticket — your clients never need to contact Cloud2Y directly.
Related articles
- How to request custom pricing
- How to manage client services
- How agencies can host multiple client sites
- How to request a custom dedicated server configuration
Want to discuss a partnership? Contact Cloud2Y pre-sales →
