Quick answer: Once the service is Active, the service page in the Client Area shows your server's IP address and login credentials. Connect with SSH (Linux, port 22) or RDP (Windows, port 3389). For out-of-band access (console, power control), IPMI/KVM access can be provided — request it via ticket if you need it.
Overview
A dedicated server gives you full, exclusive access to the machine. Day-to-day you will use SSH or RDP like on any server; the difference is that you can also get lower-level access (IPMI/KVM console) for BIOS-level work and recovery when the OS is unreachable.
Before you start
- Service status Active in the Client Area.
- The IP address, username and password from the service page.
- An SSH client (OpenSSH, PuTTY) or Remote Desktop client, depending on the OS.
Step-by-step guide
- Open My Services in the Client Area and select the dedicated server.
- Note the Dedicated IP and the login credentials.
- Linux: connect via SSH:
ssh root@YOUR_SERVER_IP - Windows: open Remote Desktop, enter the IP, log in as
Administrator. - Change the initial password right after the first login, then follow basic hardening — see the general guide on connecting to your server.
Common issues
- Connection refused / timeout? Verify the IP and port, and that your local network does not block outbound 22/3389.
- Locked yourself out (firewall, bad network config)? Request console access via ticket — the KVM/IPMI console works even when the network on the server is down.
- Lost the root password? Open a ticket — a password reset or rescue-mode boot can be arranged.
When to contact support
Open a ticket when you need IPMI/KVM console access, a rescue boot, a password reset, or when the server does not respond at all — we can check hardware and network on our side.
Frequently asked questions
Where do I find my server credentials?
The IP address, username and initial password are shown on the service page in the Client Area as soon as the service status becomes Active after provisioning.
Can I get IPMI/KVM console access?
Yes — request out-of-band IPMI/KVM console access via a support ticket. The console works even when the operating system or the network on the server is completely down.
What if I locked myself out with a firewall rule?
Request console access or a rescue-mode boot via a support ticket. From the console you can fix the firewall rule even though normal SSH or RDP access is blocked.
Related articles
- How to connect to your server (SSH & RDP)
- How to request OS installation or reinstall
- How to request hardware diagnostics
- How to request remote hands support
Need a hand? Contact Cloud2Y support →
