Quick answer: Short answers to the DNS questions Cloud2Y customers ask most: where to manage records, how fast changes apply, what each record type does, and how DNS interacts with SSL and email. Follow the links for full step-by-step guides.
Overview
This roundup complements the detailed articles in this category. If your question is not covered, the How DNS works primer plus the common mistakes list resolve most remaining confusion — and support is one ticket away.
Before you start
- Handy one-liner for almost any DNS question — what does the world currently see:
dig +short A example.com @1.1.1.1Step-by-step guide
Where to go per task:
- Point a domain at your server → guide.
- Change where the site lives → A record / AAAA record.
- Alias a subdomain → CNAME.
- Set up email → MX + SPF/DKIM/DMARC + the full email DNS picture.
- Get HTTPS → install and renew Let's Encrypt.
- Something broken → site down checklist / NXDOMAIN.
Common issues
- Asking the host to fix registrar-side DNS: Cloud2Y controls your server IP and PTR; all other records live where your NS points.
- Testing too early: give changes one TTL before concluding they failed.
When to contact support
Anything touching the server side — the IP to use, PTR records, ports, unreachable server — is for us: open a ticket. Pure registrar matters (transfers, renewals, NS changes) belong to your registrar's support.
Frequently asked questions
Does Cloud2Y host DNS for my domain?
Cloud2Y provides the server, its IP addresses and reverse DNS (PTR). The forward zone — A, MX, TXT records — stays at your registrar or DNS provider where your NS records point.
Which DNS records do I need for a simple website?
Two records cover it: an A record for example.com pointing to your server IP and one for www (A or CNAME). Add AAAA if your server has working IPv6 connectivity.
How do I check what my DNS currently returns?
Use dig +short with the record type and a public resolver, e.g. dig +short A example.com @1.1.1.1 — it shows exactly what visitors' resolvers receive right now.
Who do I ask for help — Cloud2Y or my registrar?
Server IP, PTR records, ports and reachability are Cloud2Y questions — open a ticket. Domain renewals, transfers and NS changes are handled by your registrar's support.
Related articles
- How DNS works
- Common DNS mistakes
- How to point a domain to Cloud2Y VPS
- How long does DNS propagation take?
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