Quick answer: Cloud2Y prohibits unsolicited bulk email (spam) in any form. Legitimate mail — personal, business correspondence, opt-in newsletters, transactional messages — is welcome. There is no public per-hour message quota to game; behaviour is judged by consent and complaints, and confirmed spamming leads to suspension under the abuse policy.
Overview
Spam from one customer poisons IP ranges for everyone, so abuse handling protects your own deliverability too. The rules are consent-based rather than numeric: what matters is that recipients asked for your mail, can stop it easily, and do not complain in volume. If you plan genuinely large legitimate sending, talk to us first so it is expected traffic.
Before you start
- Review the allowed and prohibited network use rules.
- Make sure every list you mail is opt-in and every message has a working unsubscribe.
Step-by-step guide
- Allowed: normal correspondence, transactional mail (receipts, alerts), newsletters to subscribers who opted in and can unsubscribe.
- Prohibited: purchased or scraped lists, unsolicited marketing, spoofed senders, continuing to mail after unsubscribe, and mail promoting content that is itself prohibited.
- Plan volume responsibly: for large legitimate campaigns, consider a transactional/marketing provider (options) — purpose-built pools handle volume better than a single VPS IP.
- Before a big send, open a ticket describing the volume and list source — pre-announced legitimate traffic avoids false-positive abuse flags.
- If flagged: respond to the abuse notice promptly, remove the cause, and document the fix — cooperation keeps services running.
Common issues
- "Opt-in" lists from a vendor: purchased consent is not consent — these lists generate complaints and trigger abuse handling.
- Compromised site sending spam: you are responsible for mail your server emits, including from hacked scripts — monitor the mail queue and logs.
- Suspension surprise: abuse notices go to your account email — keep it monitored and answer them quickly.
When to contact support
Contact us before planned high-volume sending, after receiving an abuse notice, or if you believe a complaint against your service is mistaken — a ticket with evidence resolves this fastest.
Frequently asked questions
Does Cloud2Y impose a numeric sending quota?
There is no public per-hour message cap to optimise against; policy is consent-based — opt-in recipients, working unsubscribe and low complaint rates are what keep you compliant.
Can I send newsletters from my VPS?
Yes, to subscribers who explicitly opted in and can unsubscribe easily. For large campaigns, announce the volume via ticket first or use a dedicated sending provider.
What happens if spam is sent from my server?
You receive an abuse notice that requires a prompt fix; confirmed or continued spamming leads to suspension. You are responsible even when a hacked script did the sending.
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