Quick answer: A service is suspended (paused, data intact) mainly for two reasons: an overdue invoice or an unresolved abuse case. Payment-related suspensions lift automatically once the invoice is paid; abuse suspensions lift when the cause is fixed. Suspension is reversible — unlike termination — but do not let it linger. Binding terms are in the official Terms of Service.
Overview
Suspension is a protective pause: your server is stopped or isolated, but its data and configuration remain in place. It exists to prompt action (pay the invoice, fix the abuse) before the irreversible step — termination — becomes necessary. The mechanics from the billing side are described in how suspension and termination works; this article covers the policy logic.
Before you start
- Keep a valid, monitored email on your account — suspension warnings and invoices go there.
- Enable automatic renewal or calendar-remind yourself of due dates if you pay manually.
- Know that suspension does not stop the billing clock: the service still accrues its cycle while suspended.
Step-by-step guide
How a suspension typically unfolds and resolves:
- Trigger: an invoice passes its due date (see overdue invoices) or an abuse notice goes unanswered / the issue is severe.
- Notice: you are informed via email/ticket; billing suspensions follow the reminder sequence first.
- Effect: the server stops responding; data stays intact; Client Area access continues to work.
- Resolution: pay the invoice (reactivation is usually automatic within minutes) or fix the abuse cause and confirm in the ticket.
- If ignored: after a prolonged period the service moves toward termination — the point of no return for data.
Common issues
- Paid but still offline: allow a few minutes for automatic reactivation; if it does not return, open a ticket with the invoice number.
- Suspended without (noticed) warning: check spam folders and update your contact email — the notices were likely sent.
- Repeat abuse suspensions: patterns lead to stricter handling; fix root causes, not symptoms.
When to contact support
Open a ticket if you cannot pay on time and want to discuss options in advance, if reactivation did not happen after payment, or if you need clarity on an abuse-related suspension.
Frequently asked questions
Why was my service suspended?
Almost always an overdue invoice or an unresolved abuse case. Check the Client Area for unpaid invoices and your email for notices; both paths are reversible once the cause is addressed.
Is my data deleted when a service is suspended?
No. Suspension pauses the service but keeps data and configuration intact. Data is only destroyed at termination, which follows prolonged non-payment or grave violations.
How quickly does a service come back after I pay?
Payment-related suspensions normally lift automatically within minutes of the invoice being marked paid. If the service stays offline, open a ticket with the invoice number.
Related articles
- How service suspension and termination works
- Service termination rules
- What happens if an invoice is overdue?
- Abuse handling policy
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