Quick answer: Connect to a Linux server with SSH (ssh root@YOUR_IP) and to a Windows server with RDP (Remote Desktop to your IP), using the Dedicated IP, username and password from My Services. If you can't connect, use the KVM Console to see the screen.
Overview
Once your server is Active, you connect over the network using the credentials shown on its service page. Linux uses SSH; Windows uses RDP.
Before you start
- The server is Active (check status).
- Its Dedicated IP, username and password from My Services.
- An SSH client (terminal or PuTTY) or a Remote Desktop client.
Step-by-step guide
- Linux (SSH): open a terminal and run
ssh root@YOUR_SERVER_IP, then enter your password. - Windows (RDP): open Remote Desktop Connection, enter the Dedicated IP, and sign in as Administrator.
- If either fails, open the KVM Console in the Client Area to view the screen directly.
Common issues
- Connection refused / timeout? Confirm the server is powered on and you're using the Dedicated IP; check your local firewall.
- Access denied? Re-check the username (root / Administrator) and password.
- Black screen in KVM? The OS may be off — use Power On / Boot Disk first.
When to contact support
If the KVM console won't connect or the server won't boot after a Power Cycle, open a support ticket so we can investigate on our side.
Frequently asked questions
What is my SSH username?
On Linux servers the default administrative user is root; on Windows Server it is Administrator. The exact username and password are shown on your service page in the Client Area.
Which port does SSH use?
SSH listens on port 22 by default. If you or your administrator changed it for security, specify the custom port in your SSH client, for example: ssh -p 2222 root@your-server-ip.
What if I cannot connect?
Open the KVM Console from your service page in the Client Area — it shows the server's screen directly, so you can confirm it is powered on and fix network or firewall issues.
Related articles
- How to access your client area
- First steps after your server is deployed
- How to check service status after payment
- How to contact Cloud2Y support
Need a hand? Contact Cloud2Y support →
