Quick answer: Save a card in the Client Area (Billing → Payment Methods) so renewal invoices are charged automatically on the due date, or keep enough account credit — credit is applied to new invoices automatically. USDT payments cannot auto-charge, so crypto users should top up their balance instead.
Overview
Automatic renewal removes the risk of forgetting an invoice and getting a service suspended. Cloud2Y supports two mechanisms: a saved card that is charged when a renewal invoice comes due, and account credit that WHMCS applies to invoices the moment they are generated.
Before you start
- A card you can save (Visa/Mastercard), or funds to add to your account balance.
- Your Client Area login.
Step-by-step guide
- Log in and go to Billing → Payment Methods.
- Click Add New Credit Card and save your card (stored securely by the payment gateway).
- Make it the default payment method.
- Alternatively (or additionally) go to Billing → Add Funds and top up your credit balance — it is applied to future invoices automatically.
- Check that your services' payment method is set to the card gateway so due invoices are captured automatically.
Common issues
- Card expired or was reissued? Update it under Payment Methods, or renewals will start failing.
- Auto-charge failed? The invoice stays Unpaid and reminders are sent — pay it manually to avoid suspension.
- Paying with USDT? Crypto cannot be auto-charged; keep an account-credit buffer instead.
When to contact support
If a saved card is repeatedly not charged on due dates, or credit is not being applied to invoices, open a support ticket so billing can check the gateway configuration on your account.
Frequently asked questions
How do automatic renewals work at Cloud2Y?
A card saved under Billing → Payment Methods is charged automatically when a renewal invoice comes due, and any account credit balance is applied to new invoices the moment they are generated.
Can USDT payments renew automatically?
No — cryptocurrency payments cannot be auto-charged. If you pay with USDT, keep an account-credit buffer via Add Funds; the credit is applied to renewal invoices automatically.
What happens if the auto-charge fails?
The invoice remains unpaid and Cloud2Y sends email reminders. Pay it manually from the Client Area before the due date passes to avoid the service being suspended.
Related articles
- How to add funds and use account balance
- How to renew VPS or dedicated server services
- How to pay by card (Visa, Mastercard, Apple Pay, Google Pay)
- What happens if an invoice is overdue?
Need a hand? Contact Cloud2Y support →
