Articles

How to pay an invoice in Cloud2Y

Quick answer: Log in to the Client Area, open Billing → My Invoices, click the unpaid...
How to renew VPS or dedicated server services

Quick answer: Cloud2Y services renew by paying the renewal invoice that is generated...
How to change billing cycle

Quick answer: The billing cycle (monthly, quarterly, semi-annually, annually…) is chosen when...
How to enable automatic renewal

Quick answer: Save a card in the Client Area (Billing → Payment Methods) so renewal invoices...
How to add funds and use account balance

Quick answer: Go to Billing → Add Funds in the Client Area, enter an amount within the...
How to download invoices

Quick answer: Open Billing → My Invoices in the Client Area, click an invoice, and use the...
How to update billing information

Quick answer: Edit your details under Hello, Name! → Account Details (name, company,...
How to pay with crypto (USDT)

Quick answer: Choose the cryptocurrency payment option at checkout or on an invoice, and the...
How to pay by card (Visa, Mastercard, Apple Pay, Google Pay)

Quick answer: Select the card payment method on an invoice or at checkout and pay with Visa or...
What happens if an invoice is overdue?

Quick answer: An unpaid invoice past its due date triggers email reminders; continued non-payment...
How service suspension and termination works

Quick answer: Suspension pauses a service (server stopped / access blocked) but keeps its data —...
How to cancel a service

Quick answer: Open the service under My Services and click Request Cancellation, choosing...
Refund policy overview

Quick answer: Refund requests at Cloud2Y are handled by the billing team through a support ticket...
How to apply a promo code

Quick answer: Enter the code in the promotional code field in the shopping cart during checkout...
Currency and exchange rate rules

Quick answer: Your Cloud2Y account has a single account currency — the one selected when the...