Quick answer: Suspension pauses a service (server stopped / access blocked) but keeps its data — it happens when an invoice stays unpaid past the due date, and is lifted automatically once you pay. Termination permanently deletes the service and all data after a prolonged overdue period or for serious policy violations.
Overview
Suspension is a protective, reversible state: your VPS or dedicated server configuration and data remain intact while the account issue (usually an unpaid renewal) is resolved. Termination is final — the server is released and its disks are wiped. Services can also be suspended for abuse (see the acceptable use rules) independent of billing.
Before you start
- Identify why the service is suspended: the Client Area shows the status, and the email notice states the reason.
- Find the related unpaid invoice under Billing → My Invoices.
Step-by-step guide
- Open My Services — a suspended service shows status Suspended.
- For billing suspensions: pay the overdue invoice; unsuspension is normally automatic within minutes of payment confirmation.
- For abuse-related suspensions: reply to the ticket/notice from the team and resolve the stated issue.
- Verify the service returns to Active and your server boots (a stopped VPS may need a start from the control panel).
Common issues
- Data on a suspended server? Preserved while suspended — but do not wait: prolonged non-payment ends in termination and permanent data loss.
- Paid, still Suspended? Give automation a few minutes, then open a ticket with the invoice number.
- Terminated service? Data is unrecoverable in most cases; you would need to order a new server and restore from your own backups.
When to contact support
Open a ticket if the suspension reason is unclear, payment did not restore the service, or you need to discuss options before an inevitable late payment — proactive contact preserves your data.
Frequently asked questions
What is the difference between suspension and termination?
Suspension is a reversible pause that preserves your server and data until the issue is resolved; termination permanently releases the server and wipes its disks.
Why else can a service be suspended besides non-payment?
Serious violations of the acceptable use rules (abuse, prohibited activities) can lead to suspension regardless of billing status — the notice states the reason and next steps.
Can a terminated server be restored?
Generally no — termination wipes the disks, so the data is unrecoverable. You would need to order a new server and restore from your own external backups.
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