Quick answer: Open the service under My Services and click Request Cancellation, choosing Immediate or End of Billing Period. Cancellation stops future renewal invoices; back up your data first — after the cancellation is processed the server and its data are deleted.
Overview
Cancelling tells billing to stop renewing a specific service (it does not close your Cloud2Y account or affect other services). "End of Billing Period" keeps the server running for the time you already paid; "Immediate" queues it for removal right away. Unpaid renewal invoices for the cancelled service are voided.
Before you start
- Back up everything — data is permanently deleted when the cancellation is processed.
- Move DNS/traffic to the new location if you are migrating.
- Decide the cancellation type: Immediate vs End of Billing Period.
Step-by-step guide
- Log in and open My Services, then the service to cancel.
- Click Request Cancellation.
- Pick Immediate or End of Billing Period and optionally state the reason.
- Submit — you will receive a confirmation email, and the renewal invoicing stops.
- Check later that the service shows Cancelled/Terminated as expected.
Common issues
- Cancelled by mistake? Contact support immediately — a request may be withdrawable before it is processed.
- Renewal invoice already issued? It is voided with the cancellation; if it still shows Unpaid, ask billing to cancel it.
- Expecting money back for unused time? See the refund policy overview — cancellations and refunds are separate processes.
When to contact support
Open a ticket to withdraw a mistaken cancellation, cancel an add-on rather than the whole service, or arrange help exporting data before the deadline.
Frequently asked questions
What is the difference between Immediate and End of Billing Period?
Immediate cancellation queues the server for removal right away, while End of Billing Period keeps it running until the time you have already paid for runs out.
Does cancelling delete my data?
Yes — once the cancellation request is processed, the server and all its data are permanently removed. Always download backups of anything important before submitting it.
Does cancellation close my Cloud2Y account?
No — a cancellation request only ends the selected service. Your Cloud2Y account, other services and invoice history all remain fully active and unaffected.
Related articles
- Refund policy overview
- How service suspension and termination works
- How to renew VPS or dedicated server services
Need a hand? Contact Cloud2Y support →
