How to reboot, stop or start your VPS

Quick answer: Use the power controls on your service page in the Cloud2Y Client Area (My Services → your VPS) to reboot, stop or start the server. From inside Linux you can also run reboot or shutdown -h now over SSH.

Overview

There are two layers of power control: inside the OS (clean, preferred — services shut down properly) and outside via the Client Area (works even when the OS is frozen). Knowing both saves you when SSH stops responding.

Before you start

• Client Area access, or SSH access for in-OS commands.
• A moment to warn users/apps — a reboot drops connections and briefly stops websites.

Step-by-step guide

From inside the OS (clean):

reboot                 # restart now
shutdown -h now        # power off now
shutdown -r +5 "Maintenance reboot in 5 minutes"

From the Client Area (works even if the OS hangs):

1. Open the service page of the VPS.
2. Use the power controls: Reboot (graceful restart), Stop/Shutdown, Start/Boot.
3. Watch the status; use the KVM Console to see the boot screen if something looks stuck.

Common issues

• Server didn't come back after reboot? Open the KVM Console — a filesystem check or a broken boot entry may be waiting on screen.
• Website still down after start? Some services aren't enabled at boot; enable them: systemctl enable --now nginx (or your service).
• Stopped VPS still billed? Yes — stopping a VPS doesn't pause billing; resources stay reserved for you. To end the service, cancel it instead.

When to contact support

If the VPS won't start from the Client Area, the console shows kernel/disk errors, or power actions have no effect, open a support ticket with the service hostname and a screenshot of the console.

Frequently asked questions

What is the difference between rebooting via SSH and via the Client Area?

SSH commands perform a clean OS-level restart; Client Area power controls work at the virtualization level and help even when the OS is frozen.

Does stopping my VPS pause billing?

No — a stopped VPS still reserves its resources and is billed normally. To stop paying, cancel the service.

The VPS did not come back after a reboot — what now?

Open the KVM Console from the service page to see the boot screen; a disk check or boot error may be shown there.

Related articles

• How to access your VPS management panel
• How to troubleshoot high CPU load
• How to reinstall VPS operating system
• How to connect to VPS via SSH

Need a hand? Contact Cloud2Y support →