Quick answer: Open a support ticket stating how many IPv4 addresses you need and what for. Per RIPE policy, a short usage justification may be required (e.g. virtualization, SSL for legacy clients, mail separation). Once assigned, the IPs appear on your service page and you configure them on the server.
Overview
IPv4 addresses are a limited resource, so regional registries (RIPE NCC in Europe) require providers to document how addresses are used. That is why extra IPs are requested with a brief justification rather than bought anonymously in bulk. Typical valid reasons: multiple VMs on a virtualization host, dedicated IPs per client or per site, separating mail traffic from web traffic.
Before you start
- Count how many IPs you actually need now (you can request more later as usage grows).
- A one-line justification per usage type.
- Know your current network settings — new IPs are routed to your existing server.
Step-by-step guide
- Open a ticket: server ID/IP, number of IPv4 addresses, and the usage justification.
- Receive confirmation with pricing and the assigned addresses/subnet.
- Find the new IPs and gateway details on the service page (Assigned IPs).
- Configure the addresses on the server — as aliases or inside your virtualization platform.
- Set reverse DNS (PTR) for mail-sending IPs in the Client Area if needed.
Common issues
- Request declined or reduced? Usually the justification was too vague — describe concrete services per IP.
- IP assigned but not reachable? Check it is configured on the correct interface with the right netmask/gateway from the service page.
- Mail from a new IP goes to spam? New addresses have no reputation — set PTR, SPF/DKIM and warm the IP up gradually.
When to contact support
Besides the request itself, contact support if you need a contiguous subnet rather than single IPs, plan an IP-heavy project (proxy/VPN platforms must comply with the acceptable use policy), or want to move IPs between your Cloud2Y servers.
Frequently asked questions
Why do I have to justify IP usage?
IPv4 space is scarce, so regional registries such as RIPE NCC require providers to document how addresses are used. A short, concrete justification is enough in most cases.
How many IPs can I get?
As many as your documented usage supports. Start with the addresses you need now and request more as usage grows — extensions follow the same simple ticket process.
Can I get a contiguous subnet?
Often yes, especially for virtualization use-cases. State it in the ticket so routing is planned accordingly and the whole subnet is delivered as one block.
Related articles
- How to request a bandwidth upgrade
- Dedicated server SLA and support scope
- Dedicated server acceptable use policy
- How to contact Cloud2Y support
Need a hand? Contact Cloud2Y support →
