Quick answer: The Cloud2Y Acceptable Use Policy (AUP) defines what you may and may not do with your VPS, VDS or dedicated server. In short: legal use is welcome, while illegal content, spam, network attacks and abuse of other systems are prohibited. This article explains the policy in plain language — the legally binding text is always the official Terms of Service you accept when ordering.
Overview
Every hosting provider needs ground rules so that one customer's behaviour cannot harm other customers, the network or third parties. The AUP applies to all Cloud2Y services — SSD VPS, NVMe VPS, Storage VPS, Power VPS, VDS and dedicated servers — in all locations (Kyiv, Lviv, Amsterdam, Singapore). It covers the content you host, the traffic you generate and the way you operate your server.
Before you start
- Read the official Terms of Service at checkout — they are the binding agreement; this article is a practical summary.
- Understand the responsibility split: on unmanaged services you control the OS and everything running on it, so compliance is in your hands (see security responsibilities).
- If you resell hosting or host clients, the AUP applies to your end users too — you are responsible for their behaviour on your server.
Step-by-step guide
- Host only content and services you have the legal right to operate in the server's jurisdiction and your own.
- Keep your server secured and patched so it cannot be hijacked for attacks or spam (a compromised server still counts as abuse coming from your service).
- Respect network rules: no scanning, flooding or unsolicited bulk mail — see allowed and prohibited network use.
- Respond to abuse notices from Cloud2Y promptly — most issues are resolved by fixing the cause quickly.
- When unsure whether a use case is acceptable, ask first via a support ticket.
Common issues
- "My site was hacked, is that my fault?" Compromised servers that attack others are treated as abuse regardless of intent — you must fix them, but telling support early always helps.
- Reselling without oversight: agencies and resellers are answerable for their clients' content and traffic.
- Grey areas: crypto mining, proxies/VPN exits, mass mailing — availability and conditions differ; confirm via ticket before deploying.
When to contact support
Open a support ticket if you are unsure whether your project complies, if you received an abuse notice and need clarification, or if you want the authoritative Terms of Service text for your records.
Frequently asked questions
Is this article the legally binding policy?
No. This is a plain-language explainer for orientation. The binding rules are in the official Cloud2Y Terms of Service you accept when ordering, and they take precedence over any summary.
Does the AUP apply if my server was hacked?
Yes. Abuse coming from a compromised server is still abuse from your service, so you must secure and clean it. Telling support early shows good faith and keeps the case cooperative.
Who is responsible when I resell hosting to clients?
You are. Resellers and agencies answer for the content and traffic of their end users, so build your own acceptable-use rules and takedown workflow that mirror the Cloud2Y policy.
Related articles
- Prohibited activities
- Abuse handling policy
- Allowed and prohibited network use
- Dedicated server acceptable use policy
Need a hand? Contact Cloud2Y support →
