Quick answer: Go to Billing → Add Funds in the Client Area, enter an amount within the limits shown on the page, and pay by card or USDT. The amount is stored as account credit and applied automatically to your future invoices.
Overview
Account credit is a prepaid balance on your Cloud2Y account. It is the easiest way to keep services renewing automatically when you pay with cryptocurrency (which cannot be auto-charged), and it saves per-invoice payment steps when you run several servers.
Before you start
- An active account with at least one order (Add Funds requires an existing customer account).
- A payment method — Visa/Mastercard, Apple Pay / Google Pay, or USDT.
Step-by-step guide
- Log in and open Billing → Add Funds.
- Enter the amount — minimum and maximum deposit limits are shown on the page.
- Choose the payment method and click Add Funds.
- Pay the generated invoice; once confirmed, the amount appears as Credit Balance in your Client Area.
- From then on, new invoices are paid from credit automatically; any remainder can be paid by another method.
Common issues
- Credit not applied to an invoice? Credit is applied when an invoice is generated; for an existing invoice use the "Apply Credit" option on the invoice page, if shown.
- Deposit invoice unpaid? Credit is added only after the Add Funds invoice is actually paid and confirmed.
- Want credit back as money? Account credit is normally used for services; ask billing about withdrawal options — see the refund policy overview.
When to contact support
If a confirmed deposit did not increase your credit balance, or you need an invoice switched to be paid from credit, open a support ticket with the transaction details.
Frequently asked questions
How is account credit spent?
Account credit is applied automatically — the system uses your available balance to pay new invoices when they are generated, and any remainder can be settled by card or USDT.
Is there a minimum deposit?
Yes — minimum and maximum deposit amounts are shown directly on the Add Funds page in the Client Area, and the deposit is credited once its invoice is paid and confirmed.
Can I withdraw unused credit?
Account credit is intended for paying Cloud2Y services rather than withdrawal. If you have a special situation, open a billing ticket and the team will review the available options.
Related articles
- How to enable automatic renewal
- How to pay an invoice in Cloud2Y
- How to pay with crypto (USDT)
- Refund policy overview
Need a hand? Contact Cloud2Y support →
