Quick answer: If no store plan fits, open a pre-sales ticket describing the CPU, RAM, disks, RAID, network and location you need. Cloud2Y will confirm availability, price and provisioning time for a custom build — many combinations are possible beyond the standard plans.
Overview
Standard dedicated plans cover common workloads, but databases, storage-heavy systems, virtualization hosts and render nodes often need a specific mix — more RAM, particular NVMe/SSD/HDD combinations, a specific RAID level or higher port speed. Custom configurations are handled individually so we can guarantee the hardware before you pay.
Before you start
- A clear requirements list: CPU cores/generation, RAM size, disk types and sizes, RAID, port speed, IPv4 count, DDoS protection, OS.
- Your preferred location — custom hardware availability differs per data center.
- Expected timeline — custom builds can take longer than the usual 24-hour provisioning.
Step-by-step guide
- Log in to the Client Area and open a ticket to the sales department (or email [email protected]).
- List your required specification and location, plus the workload it is for — this lets us suggest alternatives if a part is unavailable.
- Receive the quote: configuration, price, billing cycle options and provisioning estimate.
- Confirm — an invoice is issued; provisioning starts after payment.
Common issues
- Requesting exotic parts: rare components may need to be sourced — expect a longer lead time; ask for close alternatives that are in stock.
- Underspecifying: "a big server" is hard to quote — include concrete numbers or describe the workload.
- Location mismatch: a config available in Kyiv may differ in Amsterdam or Singapore — mention if the location is flexible.
When to contact support
This whole process runs through support/sales — open a ticket whenever standard plans do not fit, when you need multi-server setups with private networking, or when you plan to scale and want the hardware roadmap agreed in advance.
Frequently asked questions
Does a custom configuration cost more than store plans?
Not necessarily — the price simply follows the components you choose. You receive an individual quote with configuration, price and provisioning estimate before paying anything.
How long does a custom build take?
If all parts are in stock, a custom build is close to the normal 24-hour window. Rare or specially sourced components extend the lead time, and the quote states the expected timing.
Can I get the same custom config in several locations?
Often yes, but hardware availability differs between data centers. Mention every target location in your request so availability and pricing are confirmed for each one.
Related articles
- How to order a dedicated server
- How to choose between 1G, 10G and 20G connectivity
- How to set up RAID on a dedicated server
- How to contact Cloud2Y support
Need a hand? Contact Cloud2Y support →
