Quick answer: Open Billing → My Invoices in the Client Area, click an invoice, and use the Download (PDF) button on the invoice page. Every invoice — paid or unpaid — stays available in your account history.
Overview
Cloud2Y invoices are generated for every order, renewal and deposit, and stored permanently in the Client Area. PDF copies are suitable for bookkeeping and expense reports; each shows your billing details, the line items, the payment method and the transaction reference once paid.
Before you start
- Your Client Area login.
- Correct billing information on the account — the PDF renders the details saved at generation time.
Step-by-step guide
- Log in and go to Billing → My Invoices.
- Use the status filter or search to locate the invoice (Paid, Unpaid, Cancelled, Refunded).
- Click the invoice to open it.
- Click Download — a PDF copy is saved to your device. You can also print the page directly.
Common issues
- Wrong company details on the PDF? Update your billing information, then ask billing to regenerate the invoice if it must show the new details.
- Missing an invoice? Deposits appear as "Add Funds" invoices; cancelled orders may have Cancelled invoices — check the filters.
- Need a summary of many invoices? Billing can help with a statement — open a ticket.
When to contact support
Contact billing via ticket if you need an invoice re-issued with corrected details, a payment receipt confirmation, or documents your accounting requires that the PDF does not cover.
Frequently asked questions
Where do I find old invoices?
All your invoices — paid, unpaid, cancelled or refunded — are kept permanently under Billing → My Invoices in the Cloud2Y Client Area, with filters and search to locate them.
Can I get a PDF copy?
Yes — open any invoice in the Client Area and click Download to save a PDF copy with your billing details, line items and payment reference, suitable for bookkeeping.
The invoice shows old company details — can it be fixed?
Update your billing information in the Client Area first, then open a billing ticket asking to regenerate the invoice — PDFs render the details saved at generation time.
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